Process Flow

This guide details the complete customer journey for digital lending, from application to disbursement and withdrawal.

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Phase 1: Loan Application

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1.1 Product Selection & Eligibility

The customer starts by viewing available loan products and answering eligibility questions.

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Application Steps

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Phase 2: Processing & Offer

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2.1 Status & Offer Generation

After submission, the application undergoes review (manual or automated).

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Phase 3: Acceptance

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3.1 Accept or Reject Offer

The customer reviews the loan offer and terms.

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Phase 4: Disbursement & Wallet

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4.1 Wallet Creation

Once the loan is disbursed by the admin:

1. A wallet account is automatically created for the customer.
2. The loan amount is credited to this wallet.
3. The customer can view their total approved loans.

Get Total Loan

View total approved loans

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Phase 5: Withdrawal

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5.1 Add Bank Account

To withdraw funds, the customer must first add a valid bank account.

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5.2 Withdraw Funds

The customer transfers funds from their wallet to their bank account.

1. Select Source: Choose the DISBURSED loan/wallet.
2. Select Destination: Choose a saved customer bank account.
3. Enter Details: Input amount and optional narration.
4. Confirm: Send funds.

List Bank Accounts

View customer bank accounts

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5.3 Track Transfers

Customers can view the history and status of their transfers.

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Phase 6: Repayment

After loan disbursement, customers need to make repayments according to their loan schedule. The system supports both partial repayments and full payoff.

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6.1 View Repayment Information

Customers can view their pending repayments and get detailed repayment instructions.

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6.2 Make Repayment

Customers can make partial repayments or pay off the entire loan. Partial Repayment:

1. Customer makes a bank transfer to the provided account with repayment reference
2. Customer records the repayment via API: POST /repay-loan/{user-id}
3. System records repayment with status PENDING_VERIFICATION
4. System verifies payment and updates loan balance

Full Payoff:

1. Customer initiates payoff: POST /payoff-loan
2. System calculates total balance (principal + accrued interest)
3. Customer makes payment and records it
4. System verifies and closes the loan

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6.3 Track Repayment History

Customers can view their complete repayment history and loan details.

Complete Repayment Flow

See detailed repayment flow documentation with diagrams and examples.